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Faqs

Frequently asked questions

  • About being Perff

    Being Perff is about being unique, confident and achieving constant balance. That's why we created this brand: to think about you and your needs of comfort and well being.
    That is why a Perff woman and man are people who always use the best of themselves and who feel capable of inspiring the world every day.

  • Where is your clothing made?

    Our clothes, and finest materials, are made in Portugal which is the heart of manufacturing of Europe.

  • What methods of payment do you accept?

    We accept Visa, Visa Debit, MasterCard, American Express and Paypal.

  • Can you ship your products anywhere?

    Yes! However, we are not responsible for additional charges which may incur as a result of international duties.

  • How do I proceed through the checkout process?

    It’s simple! Once you have finished adding items to your basket, just click the “Checkout” button on the cart page and we will guide you through the checkout process.

  • What are the delivery charges for orders from the Online Shop?

    Find detailed information here.

  • How long will delivery take?

    Our aim is to deliver your Perff items within 72 hours. Delays may occur on rare occasions or in remote areas, please forgive us.

  • Can I track my order?

    Once your order has been shipped you will receive a confirmation email with your tracking number included.

  • Can I change the delivery address after confirmed my order?

    If that happens you must contact us as soon as possible at orders@perff.com.

  • How do I cancel an order or return an item?

    Get in touch as soon as possible! E-mail us at orders@perff.com, letting us know that you will be returning an item.

  • What is your return policy?

    You have 14 days from the day you receive your order to notify orders@perff.com that you want to return your item(s). The item(s) must be received unworn, undamaged and with the tags attached .
    Then, you must repack the unwanted item(s) along with the completed return/exchange slip. Please notice that international return shipping costs are the customer’s responsibility.
    You can send your items to the address below:

    Rua da Pedreira - Lote 9
    S. Pedro de Azurém
    Apartado 114
    4800-057 Guimarães

    Once we receive your item(s) we will contact you via e-mail with the status of your refund and/or exchange.

  • How do I apply a promotional code to my order?

    At the bottom of the first checkout page, there will be a section labeled “Promotion Code.” Enter your code there, and you will see the Promotional Code applied to your order and your total will reflect this on the next page.

  • How safe is my personal information?

    Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the checkout process. For more information on how we secure and use your information, please consult our Privacy Policy.

  • Do I need to install special software to shop online?

    You must enable JavaScript in order to purchase items on our site. For specific instructions, please select your browser: Microsoft Internet Explorer, Mozilla Firefox, Opera, or Apple Safari. We also recommend that you install the latest version of Adobe Flash Player.

  • Does your site install cookies?

    Yes, we do install small packets of information on your computer temporarily. Cookies are used by us to streamline and enhance your ordering experience. In order to use our online store, you must have cookies enabled at all times.   

  • What if something goes wrong?

    Don’t worry, please e-mail us at support@perff.com and tell us what went wrong. Everything can be fixed.